FAQ

Ordering

How do I pay?

By credit or debit card (Visa, Mastercard, American Express, Discover) on our payment processor's secure page. Prices are in U.S. dollars. We never see or store your card number.

What will the charge look like on my statement?

It appears as GRAMZ MIAMI.

Do I need an account?

No. You check out as a guest, and your receipt email contains a private link to your order page.

Can I change or cancel my order?

You can cancel for a full refund from your order page until the order is packed. To change an address or size, contact us right away.

Delivery

When will my order ship?

Within 3 business days of payment. Your receipt shows your exact ship-by date.

Do you ship outside the U.S.?

Not at this time. We ship to the 50 states and D.C.

How does local delivery or pickup work?

Choose it at checkout if your ZIP code is eligible. See the Shipping & Delivery Policy for fees, ZIP codes and pickup details.

Returns

What is your return policy?

30 days from delivery, unworn and unwashed with tags attached, refunded to your original payment method. Full details in the Returns & Refund Policy.

My item arrived damaged or wrong. What now?

Contact us within 7 days with your order number and a photo. We replace or refund it at no cost to you.

Products

Where do I find fabric and origin information?

Every product page shows fiber content, country of origin and care instructions, matching the label sewn into the garment.

How do I pick a size?

See the size guide and the fit notes on each product page.

ARP LLC d/b/a Gramz Miami
4747 SW 8th Street, Coral Gables, FL 33134
[email protected] · (310) 774-9864 · Monday–Friday, 10am–6pm ET