Returns & Refund Policy

Effective 2026-09-21

We want you to be happy with what you bought. If you are not, here is exactly how returns, refunds and cancellations work.

Returns

• You have 30 days from the day your order is delivered or picked up to request a return.
• Items must be unworn, unwashed, free of odors, stains and pet hair, with the original tags attached.
• Items that arrive defective, damaged, or different from what you ordered can always be returned, and we pay for that return shipping.
• For any other return, you pay the return shipping. Use a tracked service — we cannot refund a return that never reaches us.
• Items returned worn, washed, damaged after delivery, or without tags may be refused and sent back to you.

How to return an item

1. Open your order page (the link is in your receipt email, or use Find my order) and choose Start a return. You can also email [email protected] with your order number.
2. We review the request within 2 business days and email you a return authorization number (RMA) and instructions.
3. Pack the item, write the RMA number on the outside of the package, and send it to the address in that email.
4. When it arrives we inspect it and email you the result.

Refunds

• Approved refunds are issued to your original payment method within 5 business days of the return passing inspection. Your bank may take a further 5–10 business days to show it.
• We refund the price of the returned items and the sales tax you paid on them. Original shipping or delivery charges are refunded only when the return is because of our error (defective, damaged or wrong item).
• We do not charge restocking fees.

Exchanges

We do not process direct exchanges. To get a different size or color, return the original item for a refund and place a new order, so the size you want is not sold while your return is in the mail.

Cancellations

• You can cancel for a full refund at any time before your order is packed, from your order page or by contacting us.
• Once an order is packed or shipped it can no longer be cancelled; use the return process above.
• If we cannot ship by the date we promised, we will tell you and you may cancel for a full, prompt refund — see our Shipping & Delivery Policy.
• Pickup orders not collected within 7 days of the ready-for-pickup email are cancelled and refunded in full.

Lost, damaged or wrong orders

Tell us within 7 days of delivery (or of the expected delivery date, if it never arrived) with your order number and, for damage, a photo. We will replace the item or refund you in full, your choice, at no cost to you.

Questions before disputing a charge

If something is wrong with a charge, contact us first — we answer within 2 business days and can usually fix it faster than your bank can. Your card statement shows our charge as GRAMZ MIAMI.

ARP LLC d/b/a Gramz Miami
4747 SW 8th Street, Coral Gables, FL 33134
[email protected] · (310) 774-9864 · Monday–Friday, 10am–6pm ET